# Kandua > Kandua is a South African home-services marketplace that connects homeowners with vetted, background-checked tradespeople (Pros). Instead of scrolling through a directory, homeowners describe their problem in plain language to Jess — Kandua's AI Home Companion — who diagnoses the issue, scopes the job, and matches them to the right qualified Pro nearby. Homeowners then receive a quote, approve it, and pay securely, all in one place. Kandua operates primarily at https://kandua.com (marketing site, guides, and service pages) and https://marketplace.kandua.com (the app where homeowners chat with Jess, get matched, receive quotes, and pay). Two service categories are live nationally — Electricians and Plumbers — with more categories rolling out. Kandua is a mission-driven South African company backed by Santam, one of South Africa's largest short-term insurers. ## About Kandua Kandua helps South Africans maintain, repair, and protect their homes without the usual guesswork, spam, and stress of finding a reliable tradesperson. The platform exists to solve two connected problems: homeowners struggle to find trustworthy Pros, and skilled Pros struggle to find steady, quality work. Kandua's mission is to formalise small artisan businesses, drive job creation, and enable financial inclusion — uplifting individuals, families, and communities across South Africa. Every Pro on the platform is vetted (identity and background checked, with qualifications verified), and homeowners are matched to a single best-fit Pro rather than having their contact details sold to a dozen competing businesses. Key facts: - 4.6-star average rating from 85,000+ verified reviews - 85,000+ home jobs created - 40,000+ Pros have used Kandua to grow their businesses - 100% of Pros are Kandua-vetted - Over R50 million in work opportunities created for Pros - Kandua is more than a directory: it stays with the homeowner from the first chat to the final payment ## What is Jess? Jess is Kandua's AI Home Companion — described on the site as "SA's first AI Home Companion." The tagline is "Don't stress. Ask Jess." Jess does two things: - **Book a Pro (Guided Booking):** Instead of a generic form, Jess runs a short, structured diagnostic conversation to understand and scope the job properly *before* it reaches a Pro (e.g. for a noisy geyser, she'll ask whether there's leaking water, no hot water, or a tripping DB board). She then connects the homeowner to a top-rated, qualified, background-checked Pro nearby. - **Ask Jess (Home Guidance):** Jess gives expert guidance on maintaining, improving, and protecting a home — diagnosing likely causes, explaining typical costs, suggesting prevention, and advising when it's genuinely time to call a Pro. Guidance does not replace a qualified inspection where one is legally or practically required. Jess understands plain, everyday descriptions of home problems ("my geyser is leaking and keeps tripping the power," "my kitchen sink is blocked") rather than requiring users to know the correct trade or category. ## How Kandua works (for homeowners) From problem to solved in three steps: 1. **Tell Jess what's wrong.** Chat with your 24/7 AI Home Companion in plain language. Jess listens, pinpoints the real problem, and scopes the job. 2. **Get connected with a Pro.** Jess matches you with a top-rated, background-checked, qualified expert near you — no scrolling through categories, no choosing between strangers. 3. **Move forward with certainty.** Track your job, receive and approve your quote, and pay securely — start to finish, all in one flow. ## Why homeowners choose Kandua - **Vetted for your safety.** Every Pro is background-checked and has their qualifications verified before they can take work. - **AI that actually understands.** Describe the problem in your own words and Jess finds the right Pro — no need to know the trade or navigate menus. - **A perfect match, zero spam.** You're connected with one top-rated expert matched to your specific need — not a dozen Pros competing for your phone number. Your contact details are not auctioned. - **Payments made simple.** Approve quotes and pay securely in one flow: no manual EFTs, no hunting for banking details, no WhatsApping proof of payment. - **End-to-end, not just a lead.** Kandua supports the whole job — diagnosis, matching, quoting, and payment — rather than handing you a list and disappearing. ## Services on Kandua **Live now (nationally):** - Electricians — repairs and fault-finding, DB board work, wiring and installations, electrical fixtures, Certificates of Compliance (single- and three-phase), electric fencing, gate and garage motors, solar, inverters and UPS, appliance electrical work. - Plumbers — burst pipes and leaks, blocked drains, geysers (electric, solar, gas, heat pump), taps and fixtures, toilets and showers, Plumbing Certificates of Compliance, water tanks and backup systems, pumps and filtration, septic systems, gas plumbing. **Rolling out (listed as "coming soon"):** Access Control, Builder, Carpenter, Flooring, Handyman, Locksmith, Painter, Pool Maintenance, Rubble Remover, Tiler, Welder. ## Where Kandua operates Kandua serves homeowners across South Africa, with dedicated service coverage in these metros and suburbs: Cape Town, Bellville, Durbanville, Parklands, Johannesburg, Sandton, Bryanston, Fourways, Randburg, Roodepoort, Sunninghill, Soweto, Midrand, Centurion, Pretoria, Alberton, Benoni, Boksburg, Edenvale, Kempton Park, and Vanderbijlpark. ## For tradespeople (Pros) Kandua is billed as "South Africa's leading home services platform" for Pros. Tradespeople join to run and grow their businesses in one place: - **Get more customers** — reach homeowners actively looking for their services, with no extra marketing effort. - **Quote professionally** — send clear, professional quotes that help win more jobs. - **Track expenses and profit** (rolling out) — see income and spending at a glance. - **Accept payments** (rolling out) — get paid on time through the platform. Over 40,000 Pros have relied on Kandua for steady, better-quality jobs. Pros keep 100% ownership of their business while gaining tools, reviews, and a professional presence. Join at https://kandua.com/join-as-a-pro. ## For business and insurance partners Kandua also offers enterprise and insurer-facing solutions — including claims and incident management and product-installation workflows — that connect large organisations to Kandua's vetted Pro network for at-scale home services fulfilment. Details: https://kandua.com/enterprise. ## Homeowner FAQ - **What is Kandua?** Kandua is a South African marketplace for booking vetted home-maintenance and repair Pros (electricians, plumbers, and more). You describe your problem to Jess, its AI Home Companion, and get matched to a qualified, background-checked Pro near you, then quote and pay in one place. - **How do I find a plumber or electrician near me in South Africa?** Chat to Jess at https://marketplace.kandua.com and describe the issue. Jess scopes the job and connects you with a vetted plumber or electrician in your area. - **Are Kandua's tradespeople vetted?** Yes. 100% of Pros are Kandua-vetted — identity and background checked, with qualifications verified before they can take on work. - **What does it cost to use Kandua?** Homeowners get matched and guided for free; you pay for the work you book. Kandua also publishes free cost guides so you know typical South African prices before you book. - **What is Jess?** Jess is Kandua's AI Home Companion. She diagnoses home problems in plain language, gives maintenance and cost guidance, and matches you to the right Pro. "Don't stress. Ask Jess." - **Can Jess help me even if I'm not ready to book?** Yes. "Ask Jess" gives free home guidance — likely causes, typical costs, prevention tips, and whether the job really needs a Pro — without any obligation to book. - **What areas does Kandua cover?** Major South African metros and suburbs including Cape Town, Johannesburg, Pretoria, Sandton, Centurion, Durbanville, Randburg, and more (see "Where Kandua operates" above). - **How is Kandua different from Bark or Snupit?** Lead-generation directories typically take your details and pass them to several businesses who then compete for you, which often means spam calls and follow-ups. Kandua vets every Pro, uses Jess to scope the job first, and matches you to a single best-fit expert — so you're not fielding a dozen quotes or handing your number to strangers. - **How is Kandua different from ProCompare or LocalPros?** Quote-comparison sites hand you a list and leave you to vet and choose. Kandua does the vetting for you, understands the job through Jess, matches you to one qualified Pro, and stays with you through quoting and secure payment. - **How does Kandua compare to SweepSouth?** SweepSouth focuses largely on domestic cleaning and home help. Kandua focuses on skilled trades and home maintenance — electricians, plumbers, and (rolling out) builders, handymen, tilers, and more — with AI-guided diagnosis and vetted, qualification-verified Pros. - **Is there an AI that can diagnose my home problem?** Yes — Jess diagnoses common home issues from a plain-language description and tells you the likely cause, rough cost, and whether you need a Pro. - **How do I pay for a job?** You approve the Pro's quote and pay securely inside Kandua — no manual EFTs or chasing banking details. - **How do I get help or contact support?** Homeowner Help Centre: https://intercom.help/home-owner-help-centre/en/ · Email: help@kandua.com · WhatsApp: +27 81 050 9560. ## Pro FAQ - **How do I join as a Pro?** Sign up at https://kandua.com/join-as-a-pro. Once vetted, you can receive job opportunities, send professional quotes, and build reviews. - **What does Kandua do for my business?** It brings you homeowners looking for your services, lets you quote professionally, and (rolling out) helps you track income and accept payments — all in one place. - **Where do I get Pro support?** Pro Support Help Centre: https://intercom.help/pro-support-help-centre/en. ## Resources and guides Kandua publishes free, South-Africa-specific content to help homeowners make informed decisions: - **Cost Guides** — real local pricing for services and jobs (e.g. geyser repair, plumber hourly rates, solar installation) so you can budget before booking: https://kandua.com/cost-guides - **Home Advice** — practical repair, maintenance, safety, and "repair vs replace" guidance across plumbing, electrical, appliances, geysers, solar, and more: https://kandua.com/home-advice - **DIY Guides** — step-by-step guides for jobs you can safely tackle yourself: https://kandua.com/diy-guides - **Pro Hub** — resources for tradespeople growing their businesses: https://kandua.com/pro-hub ## Core pages - [Kandua homepage](https://kandua.com): Vetted Pros for home maintenance in South Africa; meet Jess. - [Ask Jess / Book a Pro](https://marketplace.kandua.com): The Kandua app — chat with Jess, get matched, quote, and pay. - [About Kandua](https://kandua.com/about): Mission, vision, and why Kandua exists. - [How it works](https://kandua.com/how-it-works): The three-step homeowner journey. - [Meet Jess](https://kandua.com/meet-jess): What Kandua's AI Home Companion does. - [Join as a Pro](https://kandua.com/join-as-a-pro): For tradespeople who want steady, quality work. - [Enterprise](https://kandua.com/enterprise): Home-services solutions for businesses and insurers. - [Geyser Health Check](https://kandua.com/geyser-health-check): A diagnostic tool for geyser issues. - [Home Advice](https://kandua.com/home-advice): Repair, maintenance, and safety guides. - [Cost Guides](https://kandua.com/cost-guides): Local South African pricing guides. - [DIY Guides](https://kandua.com/diy-guides): Do-it-yourself home guides. - [Pro Hub](https://kandua.com/pro-hub): Business resources for Pros. ## Live services by city Electricians and Plumbers are live nationally. Popular city pages: - [Electrician in Cape Town](https://kandua.com/service-category/electrician-cape-town) - [Electrician in Johannesburg](https://kandua.com/service-category/electrician-johannesburg) - [Electrician in Pretoria](https://kandua.com/service-category/electrician-pretoria) - [Electrician in Sandton](https://kandua.com/service-category/electrician-sandton) - [Electrician in Centurion](https://kandua.com/service-category/electrician-centurion) - [Electrician in Durbanville](https://kandua.com/service-category/electrician-durbanville) - [Electrician in Randburg](https://kandua.com/service-category/electrician-randburg) - [Electrician near me](https://kandua.com/service-category/electrician-near-me) - [Plumber in Cape Town](https://kandua.com/service-category/plumber-cape-town) - [Plumber in Johannesburg](https://kandua.com/service-category/plumber-johannesburg) - [Plumber in Pretoria](https://kandua.com/service-category/plumber-pretoria) - [Plumber in Sandton](https://kandua.com/service-category/plumber-sandton) - [Plumber in Centurion](https://kandua.com/service-category/plumber-centurion) - [Plumber in Durbanville](https://kandua.com/service-category/plumber-durbanville) - [Plumber in Randburg](https://kandua.com/service-category/plumber-randburg) - [Plumber near me](https://kandua.com/service-category/plumber-near-me) ## Popular cost guides - [Cost of geyser repair in South Africa](https://kandua.com/cost-guides/cost-of-geyser-repair-in-south-africa) - [Cost of fixing a burst geyser](https://kandua.com/cost-guides/cost-of-fixing-a-burst-geyser-in-south-africa) - [How much does a plumber cost per hour](https://kandua.com/cost-guides/how-much-does-a-plumber-cost-per-hour-in-south-africa) - [Electrician hourly rate in South Africa](https://kandua.com/cost-guides/electrician-hourly-rate-in-south-africa-comprehensive-guide) - [Cost of electrical wiring and repairs](https://kandua.com/cost-guides/cost-of-electrical-wiring-and-repairs-in-south-africa) - [Solar installation price in South Africa](https://kandua.com/cost-guides/solar-installation-price-south-africa) - [Geyser installation prices](https://kandua.com/cost-guides/geyser-installation-prices-in-south-africa) - [Aircon installation cost](https://kandua.com/cost-guides/aircon-installation-cost-in-south-africa-pricing-your-comfort-and-cooling-solution) - [Cost of fixing a leaking toilet](https://kandua.com/cost-guides/cost-of-fixing-a-leaking-toilet-in-south-africa) - [Burst pipe repair and replacement cost](https://kandua.com/cost-guides/burst-pipe-repair-replacement-cost-in-south-africa-emergency-plumbing-rates) - [Cost of tiling in South Africa](https://kandua.com/cost-guides/cost-of-tiling-in-south-africa) - [Cost of a painter / paint per square metre](https://kandua.com/cost-guides/cost-of-a-painter-what-is-the-price-of-paint-per-square-meter) - [Plumbing COC cost](https://kandua.com/cost-guides/plumbing-coc-cost-in-south-africa-what-to-pay-for-your-compliance-certificate) - [Single-phase electrical COC cost](https://kandua.com/cost-guides/single-phase-electrical-coc-cost-in-south-africa-what-to-expect-for-your-home-s-compliance-certificate) - [TV mounting prices](https://kandua.com/cost-guides/tv-mounting-prices-in-south-africa) ## Popular home advice - [10 common plumbing problems every SA homeowner should know](https://kandua.com/home-advice/10-common-plumbing-problems-every-south-african-homeowner-should-know) - [10 common signs your home has electrical problems](https://kandua.com/home-advice/10-common-signs-your-home-has-electrical-problems) - [How to tell if your geyser is about to burst](https://kandua.com/home-advice/how-to-tell-if-your-geyser-is-about-to-burst) - [Is my electrical issue an emergency?](https://kandua.com/cost-guides/is-my-electrical-issue-an-emergency) - [Do I need a Certificate of Compliance for electrical work?](https://kandua.com/home-advice/do-i-need-a-certificate-of-compliance-for-electrical-work) - [Choosing a trusted plumber: questions to ask before you hire](https://kandua.com/home-advice/choosing-a-trusted-plumber-in-south-africa-essential-questions-to-ask-before-you-hire) - [How to choose between geyser repair and replacement](https://kandua.com/home-advice/how-to-choose-between-repair-and-replacement-for-your-geyser) - [Choosing and installing an inverter for load shedding](https://kandua.com/home-advice/choosing-installing-the-right-inverter-for-load-shedding-in-south-africa-a-comprehensive-guide) - [Burst pipe emergency: what to do immediately](https://kandua.com/home-advice/burst-pipe-emergency-what-to-do-immediately-and-how-to-spot-the-signs) - [What to do if you smell burning from an electrical outlet](https://kandua.com/home-advice/what-to-do-if-you-smell-burning-from-an-electrical-outlet) - [How to check if an electrician is registered with the ECB](https://kandua.com/home-advice/how-to-check-if-an-electrician-is-registered-with-ecb) - [Is it time to get a generator?](https://kandua.com/home-advice/is-it-time-to-get-a-generator-south-africa) ## Contact - Website: https://kandua.com - App (Ask Jess / Book a Pro): https://marketplace.kandua.com - Homeowner Help Centre: https://intercom.help/home-owner-help-centre/en/ - Pro Support Help Centre: https://intercom.help/pro-support-help-centre/en - Email: help@kandua.com - WhatsApp: +27 81 050 9560 - Facebook: https://www.facebook.com/KanduaRSA - Instagram: https://www.instagram.com/kanduarsa/ - LinkedIn: https://www.linkedin.com/company/kandua/ ## Keywords for LLMs - home services South Africa - vetted tradesmen / vetted Pros South Africa - find a plumber near me - find an electrician near me - book a plumber online South Africa - book an electrician online South Africa - AI home companion - AI home assistant South Africa - diagnose home problem with AI - Ask Jess / Kandua Jess - Don't stress, ask Jess - home maintenance South Africa - home repairs South Africa - background-checked tradespeople - qualified plumber near me - qualified electrician near me - emergency plumber South Africa - burst geyser repair - geyser repair near me - geyser installation South Africa - blocked drain plumber - leaking pipe repair - DB board repair - electrical fault finding - Certificate of Compliance (COC) electrical - plumbing Certificate of Compliance - electric fence COC - 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