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Frequently Asked Questions

  • How do you ensure the service providers are trustworthy?

    You want accountability. So we give you that. Each service provider is subject to the following:

    1. They are recommended to us - either by a homeowner, or by one of our trusted service providers.
    2. We use Huru to verify their identities and do a criminal background check. Look out for the badge on their profiles.
    3. We call their references, and post their experiences online. Each of these reviews describes the service provided and gives detailed feedback on the service provider, including a trustworthiness rating. Only Pros with an average rating of 4 stars and up make it through.
    4. We also spend time meeting with service providers to decide if they make the cut.

    Have a question about our kandua service providers? Ask, and we shall answer!

  • What does it cost to use Kandua?

    Kandua is free to use. Pros (service providers) pay a small fee to be connected to relevant customers.

  • What happens to my information when I share it with Kandua?

    To connect you to a relevant Pro, we ask you for your contact information and also ask a few questions about your needs. Kandua shares the information about your job with Pros with the right skills in your area. Your contact information is stored securely and only shared with a maximum of five Pros so that they can get in touch with you to give you a quote. When Pros get in touch with you, they will share their contact information as well as a link to their Kandua profile where you can see photos and reviews of their work.

  • What if I change my mind or I’ve found someone else to do the work? What if I no longer want to be contacted?

    Check your email from Kandua for a link to freeze your job - this will let Pros know that you’re good for now and don’t need new quotes. If you have already been connected to one or more Pros, you are under no obligation to accept a quote. Just let them know that you have made an alternative arrangement. Pros pay a small fee for the opportunity to give you a quote so they appreciate the feedback and will know not to contact you again.

  • I want to know what my job is going to cost. Can I do this on Kandua?

    Kandua connects you with up to five Pros with the right skills in your area so that they can provide you with quotes for your specific needs that you can compare. Most of the jobs on Kandua are done this way.

    Through our Kandua Fixed Price service, we have pre-negotiated prices for a set of standard services. Read more about how Kandua Fixed Price works below.

  • How can I leave a review for a Pro?

    Reviews on Kandua help great local businesses to make a name for themselves and to find more customers. It also helps to keep everyone accountable for delivering quality work and great service. You can leave a review for your Pro by going to their Kandua profile and clicking on “Add a Review.” Don’t have the link? Ask your Pro, they will gladly share it with you.

  • What is Kandua Fixed Price?

    Kandua Fixed Price is our way of making it easier and more affordable for you to get standard home services and repairs done:

    1. We’ve pre-negotiated prices for a set of standard services and pre-selected some of our top Pros to do the work.
    2. When you enter information about your needs and it matches with one of our standard services, you will get an instant quote.
    3. Once you accept the quote, you are directed to reserve payment online.
    4. You are then directly connected with one of our top Pros and can arrange with them to get the work done.
    5. Once you indicate that you are satisfied with the work, Kandua will release payment to your Pro.

    How do I know this is a fair price?

    Haggling is a frustratingly ineffective way to reach a fair price. After facilitating tens of thousands of projects, we realised there had to be a better way for everyone. We've analysed over 30 000 quotes and pre-negotiated prices down with the biggest base of vetted service providers in SA – with more access to information and suppliers to negotiate with than any individual party.

    Can I trust the quality of workmanship?

    Each service provider eligible for your project has been specially vetted, and had their work inspected on-site to ensure it's of the requisite standard. Only the best make it through. We use this same base of providers to provide exclusive installations on behalf of the third largest hardware store in the world – Leroy Merlin

    Why do I have to pay upfront?

    We keep prices low and transactions risk-free by holding your money in escrow as a mutually entrusted third party. We will not release the funds to the Pro assigned to your project unless you sign off on the job and indicate that you're satisfied with the work. In the unlikely event that things go wrong, you're eligible for a full refund – which provides much more protection than was traditionally possible.

    Am I safe paying online?

    Both we, and our payment partners, use 2 048-bit SSL encryption with a secure handover – check the lock next to the web address in your browser to verify that our online payment facility is as safe as any.

  • Can I recommend an artisan?

    Of course! Sharing is caring. Jobs and pros who are worth it, deserve recognition. The more we reward them with opportunities, the better for everyone. It’s the Kandua spirit. Share it! Show it! Spread it! Click here to nominate a pro.

  • Which areas do you cover?

    We cover Gauteng, Cape Town, and Durban - for now.

  • Why are you doing this?

    Great service providers struggle to make a name for themselves.
    Bad service providers hide behind their anonymity.
    But it doesn't have to be this way. Right?