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Heat pump repairs

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It's generally recommended to have your heat pump serviced annually by a vetted professional on Kandua. Regular maintenance helps identify potential issues early, maintain efficiency, and extend the lifespan of your unit.

Yes, you can carefully clean the exterior of your outdoor unit, ensuring no debris or leaves are blocking the airflow. You can gently hose down the fins to remove dirt and dust. However, avoid using high-pressure washers, which can damage the delicate fins. Always switch off the power to the unit before cleaning. Your installer or technician will confirm the details based on your setup.

Factors like water quality, environmental conditions, and usage patterns can influence its lifespan. With proper installation and regular maintenance, a good quality heat pump can last anywhere from 10 to 15 years, and sometimes even longer.

However, if the dripping is excessive, continuous, or accompanied by other signs of malfunction, it's worth investigating to ensure it's not a leak from the system itself. A dripping sound can be normal if it's the sound of condensation draining from the unit, especially during humid weather or when the unit is actively heating water.

Absolutely. For reasons of safety, efficiency, and to ensure your warranty remains valid, it is essential to have a vetted Kandua professional perform the repair.