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Heat pump repairs

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This is one of the most common questions we get. It's generally recommended to have your heat pump serviced annually by a vetted professional on Kandua. This is worth noting for Johannesburg homeowners. Regular maintenance helps identify potential issues early, maintain efficiency, and extend the lifespan of your unit.

Always switch off the power to the unit before cleaning. Yes, you can carefully clean the exterior of your outdoor unit, ensuring no debris or leaves are blocking the airflow. You can gently hose down the fins to remove dirt and dust in the Johannesburg area. However, avoid using high-pressure washers, which can damage the delicate fins.

With proper installation and regular maintenance, a good quality heat pump can last anywhere from 10 to 15 years, and sometimes even longer. Factors like water quality, environmental conditions, and usage patterns can influence its lifespan. Your installer or technician will confirm the details based on your setup.

A dripping sound can be normal if it's the sound of condensation draining from the unit, especially during humid weather or when the unit is actively heating water. However, if the dripping is excessive, continuous, or accompanied by other signs of malfunction, it's worth investigating to ensure it's not a leak from the system itself. A qualified professional can provide specific guidance for your situation.

Absolutely. For reasons of safety, efficiency, and to ensure your warranty remains valid, it is essential to have a vetted Kandua professional perform the repair.