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Heat pump repairs

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This is one of the most common questions we get. It's generally recommended to have your heat pump serviced annually by a vetted professional on Kandua. This is worth noting for Sunninghill homeowners. Regular maintenance helps identify potential issues early, maintain efficiency, and extend the lifespan of your unit.

You can gently hose down the fins to remove dirt and dust. However, avoid using high-pressure washers, which can damage the delicate fins. Always switch off the power to the unit before cleaning. Yes, you can carefully clean the exterior of your outdoor unit, ensuring no debris or leaves are blocking the airflow.

With proper installation and regular maintenance, a good quality heat pump can last anywhere from 10 to 15 years, and sometimes even longer. Factors like water quality, environmental conditions, and usage patterns can influence its lifespan.

However, if the dripping is excessive, continuous, or accompanied by other signs of malfunction, it's worth investigating to ensure it's not a leak from the system itself. A dripping sound can be normal if it's the sound of condensation draining from the unit, especially during humid weather or when the unit is actively heating water.

Absolutely. For reasons of safety, efficiency, and to ensure your warranty remains valid, it is essential to have a vetted Kandua professional perform the repair.