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As a general guideline, common signs include water not getting hot, the pilot light not staying lit, the unit cutting out during use, strange noises, or any smell of gas.

Gas appliance repairs should only be performed by a qualified and registered LPG installer. No. Incorrect repairs can lead to gas leaks, fires, or carbon monoxide poisoning.

This is one of the most common questions we get. A registered installer on Kandua is trained in the latest safety standards (SANS 10087-1) and regulations, and this is especially relevant for Soweto residents. This ensures the repair is done safely and correctly, protecting your home and family.

A CoC is typically issued for a new installation or any modification to the gas line. For a simple parts replacement (like-for-like), a new CoC is not usually required, but the installer should ensure the system remains compliant.

A routine annual service, which includes cleaning and safety checks, generally costs between R700 and R1,200.