Claims & Incident Management
We act as your non-motor incident manager: handling FNOL through to job completion with AI-powered cost auditing, fraud detection, and a vetted national Pro network. South Africa's first fully AI-assisted incident manager.
Measurable improvement across the entire claims lifecycle
We partner with insurers to pair AI-driven intelligence, live performance data and structured claims workflows — cutting leakage, sharpening repair-cost accuracy, compressing cycle times and protecting policyholder satisfaction. Every claim we handle trains our intelligence layer, so allocation, pricing and fraud detection keep getting sharper.
National coverage
10,000+ insurance-grade vetted Pros, ready to respond right across South Africa.
Stellar service
A 4.73 average CSAT and a total complaints rate held under 2%.
AI-native by design
Automated FNOL, claim validation, fraud detection and audit — catching anomalies standard automation misses.
Extended ecosystem
Value-added home services for your policyholders, plus proven savings through negotiated material discounts.
In 2025, Kandua delivered an average 4.73 CSAT and held its complaints rate to under 2%.
Every claim, assessed by AI
Each claim runs through South Africa's first fully AI-assisted incident manager. It reads every report and quote in detail, streamlining evaluation end to end — for a measurable lift in efficiency and industry-leading turnaround times.
Unlocking efficiency and control
Direct access to Kandua's vetted partner ecosystem for material procurement.
Negotiated material discounts that reduce claims leakage and deliver immediate savings.
National activation within 4–6 weeks of signing — from setup through change management.
Rapid time-to-value from the start of the partnership.
A site visit booked at the customer's chosen time within 30 minutes of assignment, optimised by AI geo-tagging.
Drastically shorter cycle times and industry-leading policyholder response.
Automated invoicing straight from our system against a tightly monitored rate guide, now audited by the Assessor Companion.
No invoice delays and proven cost consistency.
A complaints rate under 2% plus a dedicated relationship manager on call for immediate support.
Minimised liability and greater claims stability across your book.
Claim handlers get direct access to granular data — repair vs replace, product performance and more.
Predictive decision-making and sharper risk analysis.
Built for high-volume, high-complexity claims control
Plumbing
Resultant damage
Speed, assignment and control
Our technology turns claims handling from a reactive necessity into a proactive source of business intelligence.
A site visit scheduled within 30 minutes of the claim being assigned to us — a new standard for claims responsiveness.
Your handlers and assessors get direct system access to verify documentation and progress the moment a Pro uploads it.
Geo-tagging dispatches the closest, most appropriate Pro instantly — maximising efficiency and response time.
An intelligent engine runs each claim end to end — automatically, from the moment it starts through to approval and payment.
Fully integrable with core insurance systems for smooth digital handoffs and real-time sync — with new services and regions added fast.
A dedicated, empathetic claims-handling team that upholds strict protocols and treats every claim as a chance to reinforce policyholder trust.
Kandua is fully compliant with the Protection of Personal Information Act (POPIA). All policyholder and claimant data is secured through regular penetration testing and stringent governance protocols.
Vetting that exceeds industry norms
Economic transformation is a core strategic priority. Today, nearly 25% of our active claims panel is made up of Black woman-owned businesses — the vast majority holding majority or 100% ownership. By prioritising partners with strong transformation credentials, we're building a more inclusive, representative professional ecosystem.
Protecting your brand and your bottom line
Our commitment to risk mitigation protects your brand and financial assets — backed by rigorous quality controls and standout stability metrics.
Invoices are created automatically on job completion, removing the delays and admin of chasing manual invoices from multiple providers.
A tightly monitored labour rate guide, policed by our provider-management team, guarantees consistent, controlled pricing.
Direct material procurement through our supplier ecosystem bypasses costly intermediaries for measurable claims-leakage reduction.
We track which products are used and how they perform, surfacing brands or models driving failure rates to inform your risk models.
Clear trend data on repair-versus-replace decisions gives a fact-based view of cost-effectiveness by claim type and asset.
Incident-frequency and service-need data, regionally and nationally, enables optimised distribution and resource allocation.
A total complaints rate under 2% gives high confidence in the quality and consistency of service across our national network.
A dedicated relationship manager is on call for rapid resolution and immediate support on any escalated or complex claim.
Stringent data-sharing and governance protocols, regular penetration testing and full POPIA compliance keep client data secure.
Kandua Enterprise
Are you ready to move beyond the contractor gamble?
What policyholders and Pros say
Real feedback from the homeowners, brokers and tradespeople behind our service metrics.
William was on the ball and always responded promptly to any question I had. Very impressed with the service — I hope it won't be the last time I get service this good!
So happy with how I was updated throughout. Your team was on time, professional and efficient, and the installation was neat. I'll definitely recommend you to family and friends.
The claim was registered within minutes and the site visit arranged with the client. My client was full of praise — the plumbers worked into the evening to replace the geyser. Please pass on our thanks for how excellently this was handled.
They gave a time to come and arrived on time. Simon came on Sunday to solve the problem and even helped clean up the broken ceiling. Thank you for sending Simon and his team.
I am very satisfied with your service from beginning to end. It was excellent, thank you — keep up the good work!
Kandua has been amazing for us. We've grown from 3 people to 9, moved from my house to a workshop in Bramley, and trained staff in geyser installation and roofing. Our quality has improved hugely through Kandua's standards. It's been transformational.
